Got billing questions? Learn more about the billing options for the Threshold 360 Platform
Q - What do I do when my trial period ends?
A - When the trial ends, you will be provided with the opportunity to upgrade your account to the full version.
Q - How will I know how may days are left in my trial period?
A - Within the platform you will see a ribbon that indicates how many days are left within the trial period.
Q - Am I allowed to upgrade before my trial ends?
A - Yes, to upgrade before the end of your trial simply click the "upgrade" button in the top right hand corner to pick your upgrade level and process your payment information.
Q - Can i pay via another form of payment other than with credit card?
A - At present the only other option available to you for payment is via invoice, but yes there are other options for you to choose from!
Q - I would like to update my payment information. Is there a way to do this?
A - Yes, you are allowed to updated your payment info simply by clicking on the tab within the customer dashboard and re-entering your payment information.
Q - What do I do if my credit card was declined?
A - Unfortunately, banks and payment institutions don't usually offer us detailed information when a method of payment is declined. Check to make sure your credit card is valid and up to date by contacting your bank of financial institution.
Q - Am I allowed to upgrade/change my plan?
Yes you are allowed to upgrade the plan by contacting us at email@example.com.