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Creator FAQ

Get the answers you need to some of the most common questions.

How do you decide which capture path to take? 

Does every corner of a space need to be captured? Is it better to have more or less panos?

What do you do if there is an object in front of the door (inside or outside)?

When there are multiple doorways, which one is best to capture?

Do the Grandview shots need to be centered with the doorway as well?

How do we communicate that someone is standing in view of the camera?

When and where can the location find their content afterward?

How will the virtual tours be used and can a location put them on their website?

What should I do if I'm sick and I need to reschedule appointments?

How do I receive appointment notifications?

Can I add appointments to my personal calendar?

What if my appointment runs long?

Can I reschedule an appointment myself?

How do I publish a single pano location?

When capturing hotel guest rooms, should the door leading to the hallway be open or closed?

I “Uploaded” my virtual tours. Do I now need to “Publish” them?

My camera won’t connect to my phone’s WiFi. What should I do now?

 


  • How do you decide which capture path to take?
    • There are a few ways to approach this. Asking the POC if there are any specific areas that they would like to highlight or avoid is a good starting point (they may have shared this in the shot list that was provided). Another method is to choose the position of your final photo for that tour. This should be a strike point - that key visual that gives the user an interesting view (go to #5 on the Principles of Capture a Quality Location pdf). From there, you can map out your capture path backward ensuring that you’re following a linear path (clear line of sight) and including the key areas in between the final photo and the starting point. Also, be sure to consider what the most natural flow of traffic is within the space. For hotels, retail, restaurants, and many other guest/consumer-driven spaces, they are naturally laid out to facilitate this flow. We want to deliver a natural walking experience.
  • Does every corner of a space need to be captured? Is it better to have more or less panos?
    • The simple answer is no, every corner/area of a space does not need to be captured. In general, our rule is that less is more - but we always want to capture enough. This is a hard balance to strike. We want to show all of the key areas and aspects of a location while cutting out all of the fat, so to speak. The question to ask yourself when capturing is “does this area introduce new information to me?”. Hallways don’t typically introduce new info, which is why we split up separate rooms as separate virtual tours. Keep in mind that any virtual tour over 10 panos can be quite long and it’s unlikely that a user will click through to see whatever it is you'rere capturing in pano number 11, and so on.
  • What do you do if there is an object in front of the door (inside or outside)?
    • Oftentimes, your POC will be willing to move something small in order to accommodate the shot. You can always ask for it to be temporarily moved. If it is larger or hard to move, the shot should still be centered in between the object and the door.
  • When there are multiple doorways, which one is best to capture?
    • Whichever doorway is used by the public or most used is the best option. If there are multiple doorways in a given area (connected) the middle one is best because it gives a symmetrical experience. 
  • Do the Grandview shots need to be centered with the doorway as well?
    • No! Oftentimes great Grandview experiences start at an angle (e.g. approaching a location's entrance from 45°). This is really up to you. Consider the locations signage and what would create the best experience leading up the doorway. Much of the time a head on, centered approach is great but we often see vertical signage that is best viewed at an angle (think of an old school movie theatre style of sign). 
  • How do we communicate that someone is standing in view of the camera?
    • It’s best to let the POC know that they can feel free to follow along for the shoot but “if you can see the camera, the camera can see you. Typically after I set up the shots, I’ll hide from the camera, so we’ll have to move around a fair amount”. For other patrons, it’s best to wait for them to pass if possible. If you can’t do that, we don’t typically proactively let these people know that we’re capturing the space (the facial redaction software will blur their face) but if they ask, we would say something like “we’re capturing a virtual tour of this space. The camera is taking 360° photos so if you can see it, it can see you. If you’d like to not be in the shots, feel free to step away. I’ll just be 1 minute.” Often times the POC of the location will assist with this process.
  • When and where can the location find their content afterward?
    • The location POC who originally created the booking with us will receive an automatic email after the capture session with a link to our map so that they can search for their location, view it, and share. You can also tell them to go to map.threshold360.com 72 hours after the session and/or hand them a Leave Behind card which has the same info.
  • How will the virtual tours be used and can a location put them on their website?
    • There are 4 key partner benefits that a location receives which you can read about here including the following: the virtual tour will go on the DMO’s website, the DMO will use it in group and convention sales campaigns, it’s automatically uploaded to the location’s Google My Business Profile (AKA, Google Listing Page), and the location can get access to a shareable link. If a location wants to embed the virtual tour natively onto their website, they’ll need paid access. These plans start at $89/month. They can go to threshold360.com to search for info on their industry application. 
  • What should I do if I'm sick and I need to reschedule appointments?
    • Let our Scheduling Coordinator know ASAP. If you’re well enough, please contact the POC of your appointments to let them know that you need to reschedule first and then let our Scheduling Coordinator know your status and they will reach out to those POCs to reschedule. You can contact our Scheduling coordinator on Slack or by emailing scheduling@threshold360.com. Note that we effectively cancel these appointments in the system and then have locations schedule new appointments at threshold360.com/schedule. Feel free to send your locations that link. 
  • How do I receive appointment notifications?
    • You’ll get an email notification for every scheduled appointment (booking) from Threshold360Booking@threshold360.com. Be sure to add this address to your contacts so it’s not spammed. You will receive new appointments, cancellations and changes to your appointments from this address.
  • Can I add appointments to my personal calendar?
    • We have a 2-way sync capability for Google calendar via our software partner, Vonigo. It will read any events on your Google calendar as a conflict and create a block in the scheduling system (won’t allow new appointments during those times). So it’s best that your Google calendar reflects all of your other jobs, gigs, obligations. If you’re interested in setting this up, please reach out to our Scheduling Coordinator via Slack or by emailing scheduling@threshold360.com.
  • What if my appointment runs long?
    • If you don’t have an appointment afterward, you’re welcome to stay and complete as much as is needed. We call these situations, where the Creator gives extra time or travels longer than is allotted, “exceptions”. Read the bottom section of this article to understand how and when to report exceptions. When reporting exceptions email payments@threshold360.com to let our Operations Administrator know exactly how long your appointment ran over by. If you do have an appointment afterward, let the POC know that you need to stop but that they are welcome to schedule another appointment by going to threshold360.com/schedule.
  • Can I reschedule an appointment myself?
    • To start, you should always call your POC the day of or the day before an appointment to confirm that they’re aware and will be prepared. If you absolutely need to reschedule, you have two options:
      • Option 1 - Simply let our Scheduling Coordinator know that you need to reschedule. They will cancel the appointment in our scheduling system, notify the location, and send them a link to re-book a new appointment.
      • Option 2 -  You can contact the location, let them know that you need to reschedule, and agree with them over the phone to move the appointment to X day & time. You then need to let the Scheduling Coordinator know what the new day & time is so that they can move the appointment within our scheduling system, which will push out new notifications for you and the location. 

    If an appointment has already been scheduled, avoid booking a conflict and requesting our Scheduling Coordinator to move the appointment. We treat these locations like shared customers. There's a high chance that the location won’t schedule a new appointment.

     

    • How do I publish a single pano location?
      • Currently, a Threshold Virtual Tour requires a minimum of 2 panos. This is to ensure that a user is able to navigate through the space (even a little bit) and that they’ll experience the video-like auto-play feature. The engagement that's driven by these features is what makes our virtual tours unique. In the future, Creator’s will have the ability to publish single pano experience as secondary spaces within a given virtual tour. 
    • When capturing hotel guest rooms, should the door leading to the hallway be open or closed?
      • The doors should always be closed so that we can include our STEP INSIDE glowing door feature. For all other doors, we typically capture as-is. So if a business has its doors propped open, we will capture them open so as not to disturb its normal operating flow. 
    • I “Uploaded” my virtual tours. Do I now need to “Publish” them?
      • Every pano you take is automatically uploaded right after you capture, so to avoid losing any imagery by keeping it on the camera or on your phone. You do need to Publish all imagery for it to become a live virtual tour, however. Publishing is your way of approving those photos to take the next step in the creation process. After you hit publish, the imagery is passed to our Content Production team that ensures that the Connections have been executed properly by our software, and to check the content for any QA issues (flags). 
    • My camera won’t connect to my phone’s WiFi. What should I do now?
      • Read these two articles by Ricoh first: Connecting to a Smartphone via Wireless LAN and this FAQ question. If your issue is still not resolved, make sure that your camera’s firmware is up to date and try to connect again. Still not working? Delete the Threshold 360 Capture App and reinstall it, then log in and try again. Most of the time this will resolve the issue. If you’re in the middle of a shoot, contact your Field Manager right away to troubleshoot the problem on-site without losing any imagery (this is extremely rare). For more regarding camera support, go here

     

    Questions you don't see here? Join our Creator Community Slack workspace and let us know. To join, email fieldoperations@threshold360.com or ask your Field Manager for an invite.