How to Prepare for your Capture Session

Setup suggestions and more to get the most out of your session

 

  • How should we set up?
    • If your team has the capacity and you wish to set up your space as if you’re expecting clients, patients or hosting an event - go for it! These virtual tours are meant to help you sell your space. With that said, please note that the 360º cameras are not suited for detailed imagery (think food photography or small signage), so don't create extra work for you and your team if it's not necessary.
    • We do ask that storage, debris, and anything you would not want a prospective guest to see be removed. A simple rule of thumb: if something is within view of the camera, then the camera will capture it. Additionally, you may incur a recapture fee if you request for the Creator to return due to unwanted appearances.
    • Check out these 4 simple tips to set up your space to ensure a smooth capture session.
  • If we do decide to set up our space, how do COVID precautions factor in?
    • If you’re implementing COVID precautions like mask signs, distancing signs on the ground, spaced-out seating, etc, decide whether or not you would like to keep these visible for photos or remove them prior to the Creator arriving for your session. To reiterate, a go-back to recapture any areas might result in a recapture fee.
    • Keep in mind that although this content is used for marketing and promotion, the goal of 360° content is to show prospects a realistic view of the location. Consult your corporate or branding guidelines if you’re unsure of what to leave visible.
  • Who will be coming to our capture session? Is it an entire team?
    • Only a single Creator will show up with a tripod and a 360° camera. The Creator capturing your space will be listed on the confirmation email that you receive once you schedule with us, which you can do by going here
  • Do you do any editing in post-processing?
    • Our imagery is not edited beyond our in-house processing tools which include facial blurring, camera motion, removing single images or removing a tour(s). So if there is something in the shot that does not belong, it will be captured! 
    • Be sure to have maximum lighting turned on throughout your interiors. We do not implement any color correction during processing.
    • Our Creators are not authorized to move or adjust anything on your behalf for photos beyond turning on/off lights, so you should proactively walk your space prior to their arrival and rearrange any items that are out of place according to your visual standards.
  • How do I let the Creator know what I would like captured?
    • When you schedule with us by going to threshold360.com/capturescheduling you'll get a chance to input a shot list (like this). This is sent directly to our Creator, but you can email scheduling@threshold360.com if you need any changes before your appointment. Otherwise, the Creator will confirm this list with you upon arrival and make any changes that you'd like at that time. 
  • Does the shot list have to be captured in order?
    • Not at all. Typically our Creators capture in whatever order is most convenient for you according to what you have prepared. So, for example, if there's an event going on in the meeting room that will be cleared out in 30 minutes, then no worries, we can save that for last. 
  • What if I need to reschedule or cancel my appointment?
    • To reschedule or cancel an appointment, contact scheduling@threshold360.com at least 72 hours prior to your appointment. If you need to cancel within a 24-hour window, please be advised of our Reschedule & Cancellation Policy
  • What if we need more time than the hour and a half?
    • Appointment durations are adjusted based on your shot list details provided. Our default capture session for 10-15 areas takes on average 1.5 hours, so reach out to scheduling@threshold360.com if you feel that your property will take longer than this so that we can extend the session. Otherwise, if you run out of time during your session, a return fee might be incurred. Email scheduling@threshold360.com to notify us that a follow-up will be needed.
  •  We have construction going on, so how should we proceed?
    • You can still book an appointment well into the future when you estimate construction will be completed. We kindly ask that if you need to postpone, please email scheduling@threshold360.com at least 72 hours in advance of your appointment. 
  • What do we do about bad weather?
    • Unfortunately, we don't have any control over inclement weather, but we do have some options: we can maintain your appointment and capture just the interior imagery and return for the exterior imagery at another time, or we can reschedule and capture it all at once at a later date. Please let us know at least 72 hours in advance if you need to reschedule entirely.
  • Can your Creator fill out a release form?
    • Our Creators are prohibited from signing any release forms outside of a COVID medical screening form, etc. If this is an issue for your location, contact us by emailing fieldoperations@threshold360.com.
  • When can I expect to see the tours?
    • The Capture Coordinator will email you a Threshold to preview your content as soon as 72 hours after your session. 
  • How do we put the content on our website?
    • All content can be easily embedded on a website using the Threshold Platform which gives you access to the embed code and other tools that you need to do this - along with analytics, our Collections Maps, and much more. Jump to the Implementation section for more information and best practices.